FAQ’s

Help & Frequently asked questions (FAQ’s)

 Please Note: We are currently experiencing technical issues with the Safari Browser, we are working on the issue and will resolve it soonest.

Please use Google Chrome, Firefox or Internet Explorer to place orders.

Download Google Chrome here | Download Firefox here | Download Internet Explorer here 

How to place an order for Pickup

How to place an order for Delivery

General

How long do my donuts stay fresh for?

Donuts typically have around 8-12 hours shelf life, they are best enjoyed on the day of purchase. Should you have donuts left over, store at room temperature in an airtight container and microwave for a few seconds to refresh before eating.

What happens if I place my order after 4pm?

Our website will not allow orders to be placed after 4 pm for the next day. It will only allow an order to be placed for the following day. Orders must be placed before 4 pm for the next day.

How do I pay for my order online?

Please utilize our Payfast facility, it accommodates instant EFT as well as debit and credit card payments in a secure facility, this is the only online payment option we have available. To find out more about Payfast follow this link: https://www.payfast.co.za/

When are we closed?

We are closed on these days:

Christmas Day
Easter Sunday
New Year’s Day

Delivery

Is my postal code listed for the 27km radius delivery - Please check the list

Postal codes listed for 27km Radius delivery

3629
3630
3600
3602
3603
3604
3605
3607
3608
3609
3611
3612
3613
3614
3615
3616
3617
3620
3621
3625
3626
3629
3630
3631
3634
3635
3640
3651
3652
3655
4000
4001
4004
4005
4006
4007
4008
4011
4013
4014
4015
4016
4017
4018
4019
4021
4022
4023
4024
4025
4026
4027
4028
4029
4031
4032
4034
4035
4036
4037
4038
4039
4050
4051
4052
4053
4056
4057
4058
4059
4060
4061
4062
4063
4064
4065
4066
4067
4068
4069
4070
4071
4072
4074
4075
4078
4079
4080
4082
4083
4085
4088
4089
4090
4091
4092
4093
4094
4098
4101
4104
4109
4110
4111
4113
4115
4133
4137
4144
4148
4153
4300
4301
4302
4310
4319
4321
4320
4339
4340
4343
4344
4345
4350
4359
4360
4361
4362
4364
4380
4390
4400
4401
4402
4403
4404
4405
4406
4420

Do you deliver?

  • YES  – Our delivery zone is a maximum of 27km radius from our bakery, you can order for pickup at one of our stores near you if your address is not within our delivery zone.
  • We do not have deliveries available on Sundays, deliveries are only available Monday to Saturday. You may select Sunday for pickups only.
  • Orders for delivery or collection must be placed latest, the day before by 4 pm.
  • Our website will not allow orders to be placed after 4pm for the next day. We Regret no same day orders.
  • A minimum order of R129 and a min delivery fee of R45 is applicable
  • We don’t deliver on Sundays and public holidays & we are closed – Christmas Day, Easter Sunday & New Year’s Day
  • DELIVERIES SUBJECT TO AVAILABILITY AND CAPACITY ON THE DAY

Thank you.

Do you deliver on Sunday?

No deliveries on Sundays and public holidays, deliveries are only available Monday to Saturday. You may select Sunday for pickups only. Thank you.

Do you do same day deliveries?

Our website will not allow orders to be placed after 4pm for the next day. We regret no same day orders.

What time do you deliver?

  • Orders are only delivered between 9 am – 1 pm each day, Mon – Sat.

Is delivery free how much is delivery?

NO – A minimum order of R129 and a min delivery fee of R45 is applicable

Delivery will only be free if a valid free delivery coupon is entered on checkout.