FAQ’s

Help & Frequently asked questions (FAQ’s)

How to place an order for Pickup

How to place an order for Delivery

How long do my donuts stay fresh for?

Donuts typically have around 8-12 hours shelf life, they are best enjoyed on the day of purchase. Should you have donuts left over, store at room temperature in an airtight container and microwave for a few seconds to refresh before eating.

Do you deliver?

  • YES  – Our delivery zone is a maximum of 27km radius from our bakery, you can order for pickup at one of our stores near you if your address is not within our delivery zone.
  • We do not have deliveries available on Sundays, deliveries are only available Monday to Saturday. You may select Sunday for pickups only.
  • Orders for delivery or collection must be placed latest, the day before by 4 pm.
  • Our website will not allow orders to be placed after 4pm for the next day. We Regret no same day orders.
  • A minimum order of R129 and a min delivery fee of R45 is applicable
  • We don’t deliver on Sundays and public holidays & we are closed – Christmas Day, Easter Sunday & New Year’s Day
  • DELIVERIES SUBJECT TO AVAILABILITY AND CAPACITY ON THE DAY

Thank you.

Do you deliver on Sunday?

No deliveries on Sundays and public holidays, deliveries are only available Monday to Saturday. You may select Sunday for pickups only. Thank you.

What happens if I place my order after 4pm?

Our website will not allow orders to be placed after 4 pm for the next day. It will only allow an order to be placed for the following day. Orders must be placed before 4 pm for the next day.

Do you do same day deliveries?

Our website will not allow orders to be placed after 4pm for the next day. We regret no same day orders.

What time do you deliver?

  • Orders are only delivered between 9 am – 1 pm each day, Mon – Sat.

Is delivery free how much is delivery?

NO – A minimum order of R129 and a min delivery fee of R45 is applicable

Delivery will only be free if a valid free delivery coupon is entered on checkout.

Can I order my donuts for pickup?

YES – You can place your order and select the date, time slot and the store you would like to pickup from, we have 3 stores for pickups – Pavilion – Westville, Astra Centre – Durban North and Gateway – Umhlanga

How do I pay for my order online?

Please utilize our Payfast facility, it accommodates instant EFT as well as debit and credit card payments in a secure facility, this is the only online payment option we have available. To find out more about Payfast follow this link: https://www.payfast.co.za/

When are we closed?

We are closed on these days:

Christmas Day
Easter Sunday
New Year’s Day